PRODUCT AUTHENTICITY GUARANTEE

 

Are your products authentic?

Absolutely. 🛡️ 100% authenticity is guaranteed — or get your money back.

We stand behind the authenticity of every item we offer. GLOWBOX is a Korea-registered business, and every product we sell is genuine, sourced directly from brands, official distributors, and verified retailers in Korea. We never carry fake or expired products.

In the highly unlikely event that you believe you’ve received an inauthentic product, please contact us within 7 days of delivery at support@glowboxkorea.com.  To help us investigate, include:

• Your order number
• Photos and unboxing videos of the product, original packaging, and invoice

We take these matters seriously and will resolve the issue promptly — including a full refund if the product is confirmed to be inauthentic.