Absolutely. 🛡️ 100% Authenticity is guaranteed — or get your money back.

We stand behind the authenticity of every item we offer — 100% money-back guaranteed. GLOWBOX is a Korea-registered business and every product we offer is authentic, sourced directly from brands, official distributors, and verified retailers in Korea. We never carry fake or expired products.

In the highly unlikely event that you believe you’ve received an inauthentic product, please reach out to us immediately (within 7 days of delivery) at support@glowboxkorea.com.

To help us investigate, please include the following:

• Your order number
• Photos of the product, original packaging, and invoice

We take these matters seriously and will resolve the issue promptly — including a full refund if the product is found to be inauthentic.

We ship worldwide! From Seoul to your doorstep, we deliver to most countries using trusted international carriers.

Most orders are processed within 1–4 business days. Delivery times vary depending on the shipping method selected at checkout and your location.

On average:

• DHL Premium Worldwide  Express Shipping: ~3–10 business days
• Standard International Shipping: ~14–30 business days

Please note that delivery times may vary depending on your location, customs processing, local carrier delays, or seasonal demand. You'll receive a tracking number by email once your order ships. For more information, see our Shipping Policy here. 

No, you don’t! You can use PayPal if you have an account, but it’s not required.

What payment methods can I use?

A: At GLOWBOX, your security is our top priority. We provide a wide range of trusted, secure payment options so you can shop with ease and confidence from anywhere in the world. All transactions are processed through PCI-compliant gateways certified to the highest global standards and protected with advanced, industry-standard encryption protocols. This ensures your personal and payment information remains private and secure.

Paypal: Pay quickly and securely with your PayPal account.

Credit/Debit Cards: Major international credit and debit cards are accepted through Eximbay Global Payments, including Visa, Mastercard, American Express, JCB, and more. All card payments are encrypted and processed securely.

E-Wallets: After selecting the Eximbay Global Payments button at checkout, the Alipay+ option will appear. From there, you can pay securely and conveniently using GCash, Dana, or Touch ’n Go e-wallets.

Komoju (Konbini) – コンビニ決済 for customers in Japan, pay securely at convenience stores or via local payment options. 

Bank Transfers / Local Methods:  Additional local payment methods may be displayed at checkout depending on your region.

While our website may display prices in your local currency using a real-time converter for your convenience, please note that all charges are processed in U.S. Dollars (USD).

Your selected payment gateway may allow you to pay in your local currency; however, conversion rates and any fees are set by your bank or card issuer, so the final amount charged may differ slightly from the displayed price. Minor differences can also occur due to exchange-rate fluctuations at the time of payment.

If you’re unsure, we recommend checking with your card issuer or payment service for the most accurate information.

Shipping rates are calculated at checkout based on your country and order weight. We offer free shipping on qualifying orders — look for current promos on our homepage!

Customs, Duties & Local Shipping Fees

If using DHL Premium Worldwide Express Shipping (DDP):
All duties and taxes are included in your checkout total. There are no additional charges upon delivery.

If using Standard International Shipping (DDU/non-DDP):
Import duties, taxes, and any related charges are not included in our product prices or shipping fees and may be collected by local customs depending on local regulations. These charges are the customer’s responsibility and may still apply even on promotional or “free shipping” orders. Please confirm your country’s import rules before purchase.

GLOWBOX KOREA is not liable for parcels that are:

• Refused or returned by customs due to unpaid duties
• Delayed due to incomplete or incorrect documentation and address
• Returned due to failure to follow import procedures

Orders returned for any of these reasons are non-refundable.

Duty-Free Allowance (De Minimis Value)

• DHL Premium Worldwide Express Shipping (DDP): All duties and taxes are included, so your order is not affected by local duty-free thresholds.
• Standard International Shipping (non-DDP): We try to ship orders below your country’s customs threshold to help you avoid extra charges. If your order exceeds this value, consider placing multiple smaller orders. It is your responsibility to confirm your country’s import rules before purchase.

We strongly recommend checking with your local customs office for the most accurate and up-to-date information. GLOWBOX is not responsible for any customs fees, delays, or charges incurred upon arrival in the destination country.

For international orders, we always try to consolidate your items into one package whenever possible to reduce shipping costs. However, depending on the size, weight, or sourcing location of certain products, your order may be shipped in multiple boxes.

If that happens, you’ll receive separate tracking numbers for each shipment. Rest assured, even if your items arrive on different days, the rest of your order is on its way.

If you have questions about the shipping status or tracking, feel free to contact us anytime at support@glowboxkorea.com.

Need assistance with an order or can't find the product you're looking for? Just reach out and let us know what you’re looking for. If it’s not currently in our collection, we’re happy to help source it for you.

🤝 Wholesale & B2B Partnerships

For retailers, distributors, aesthetic clinics, and brands seeking premium wholesale, curated product sourcing, or strategic marketing collaborations, GLOWBOX provides customized business solutions and exclusive access to Korea’s top beauty and wellness innovations.

Please contact us via the form or email hello@glowboxkorea.com.

If your order hasn’t shipped yet, we may be able to help. Please contact us as soon as possible with your order number at support@glowboxkorea.com.

Once an order is fulfilled, cancellations or changes are no longer possible.

Due to the nature of cosmetic and personal care items, free returns/refunds are only accepted for items that arrive damaged, defective, or incorrect.

If there’s an issue, please contact us at support@glowboxkorea.com within 7 days of delivery and we’ll make it right.

Please make sure to include photos of the actual item(s), original packaging, and invoice.